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Inbox & Email
One inbox for email, website chat and text messages — assign, reply, note and follow up as a team, and turn any conversation into a ticket.
4 articles
1
Configure Inbound Email (IMAP)
Connect a mailbox so incoming emails automatically become tickets.
2
Conversation inbox
One shared inbox for email, website chat and text messages: assign, reply, add notes, snooze, tag and turn conversations into tickets.
3
Shared Inboxes
Create team-shared inboxes where multiple agents read and reply collaboratively.
4
Outgoing Email — What Sends From Where
Which emails go out from your own address, which come from Plenix, and how to send ticket replies through your own SMTP server.
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