Configure Inbound Email (IMAP)
Connect a mailbox so incoming emails automatically become tickets.
Configuring Inbound Email
- Go to Email Hub → Mailboxes Hub → Inbound Mailboxes and click Add Mailbox.
- Enter IMAP server, port, username, and password (or OAuth for Google/Microsoft).
- Select the folder to watch (default: INBOX).
- Set the poll interval (default: 2 minutes).
- Click Save & Test.
Email → Ticket mapping
| Email field | Ticket field |
|---|---|
| From | Requester (matched or created) |
| Subject | Ticket subject |
| Body | Description |
| Attachments | Ticket attachments |
Replies on the same thread append as comments (deduplicated by Message-ID). Use Email Hub → Mailboxes Hub → Routing Rules to auto-assign by subject keyword or sender domain.
Where to go next
- Next in this module → Shared Inboxes
- See where this fits in the bigger picture → How a Request Becomes a Resolved, Billed Ticket
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