Set Up Outbound Webhooks

Setting Up Outbound Webhooks

1. Go to Settings → API & Webhooks → Webhooks and click New Webhook.
2. Enter the destination HTTPS URL.
3. Select event types to subscribe to (e.g. ticket.created, invoice.updated).
4. Click Save — the webhook is active immediately.

Payload format

{
  "eventId": "uuid",
  "tenantSlug": "your-tenant",
  "entityType": "ticket",
  "entityId": "uuid",
  "action": "POST",
  "actorId": "user-uuid",
  "ts": "2026-06-16T10:00:00.000Z",
  "diff": { "priority": "high" }
}

Signature verification

Each delivery includes X-Plenix-Signature — HMAC-SHA256 of the raw body using your webhook secret. Verify this to reject forged requests.

Failed deliveries retry up to 5 times with exponential back-off over 24 hours.

Where to go next

• Understand the whole module → Generate an API Key
• Next in this module → API Rate Limits
• See where this fits in the bigger picture → Start Here: What Plenix Is and How It Fits Together