AI Autonomy

How AI Autonomy Works

The AI Autonomy module — ticket triage, diagnostic playbooks, the policy engine, and how to configure everything via the dashboard without API calls.

How AI Triage Works

Understand what happens when a new ticket triggers the AI triage engine.

Configure Autonomy Policies

Set the permission mode for each AI action type — using the Autonomy dashboard, no API calls required.

Configure the AI Policy Engine

Set risk thresholds and approval requirements for every type of autonomous action.

Use AI Ticket Triage

What happens when AI Triage classifies a new ticket, runs diagnostics, and posts a triage note — and how to give feedback on its accuracy.

Run a Diagnostic Playbook

Run any of the 7 built-in diagnostic playbooks against a ticket's linked device, straight from the ticket detail page.

Diagnostic Playbooks

Browse available diagnostic playbooks and understand what each one checks.

Set Up Approval Workflows

Configure who can approve autonomous AI actions and how they are notified.

Approve or Reject Pending Actions

Review and action AI- or automation-requested operations that are queued for human sign-off before they run.

AI Support Chatbot

Deflect routine tickets with an AI that answers from your knowledge base.