Send NPS Surveys
Send Net Promoter Score surveys and review the results.
Sending NPS Surveys
- Go to Customer Success → NPS Surveys and click New Survey.
- Select the customer segment or individual accounts to survey.
- Customise the email subject and introductory message.
- Schedule the send time and click Launch.
- Results appear in real time under the Responses view on a survey, broken down by Promoters, Passives, and Detractors.
Where to go next
- Understand the whole module → How Customer Success Works
- Next in this module → Manage Customer Onboarding
- Customer Success — Health Scoring
- How Customer Health Scoring & Compliance Deadlines Work
- See where this fits in the bigger picture → Start Here: What Plenix Is and How It Fits Together
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