Track Health Scores

Tracking Health Scores

• Open Customer Success → Health Scores to see all accounts ranked by score.
• Scores are calculated from product usage, support tickets, NPS, and payment history.
• Green (70–100) = healthy; Amber (40–69) = at risk; Red (0–39) = critical.
• Click an account to drill into the individual score components.
• Update the manual override score and add a note if you have context the algorithm misses.

Where to go next

• Understand the whole module → How Customer Success Works
• Next in this module → Send NPS Surveys
• Manage Customer Onboarding
• Customer Success — Health Scoring
• See where this fits in the bigger picture → Start Here: What Plenix Is and How It Fits Together