Draft Ticket Replies with AI
Generate a suggested reply from the ticket thread, then edit before sending.
Draft with AI
- Open any ticket.
- Click Draft with AI (✨ button in the reply box).
- Review and edit the suggested reply — it reads the full ticket thread.
- Click Send when ready. The AI never sends automatically.
Tips
- Add a brief note before clicking Draft (e.g. "Issue resolved by restarting VPN client") — the AI incorporates it.
- Use the Tone selector (Formal / Friendly / Technical) to match your brand voice.
Requires the ai-core feature flag (Enterprise plan). If you don't see the ✨ button, contact your platform admin.
Where to go next
- Understand the whole module → How the AI Assistant Works
- Next in this module → How the AI Chatbot and Live Chat Work
- AI Assistant Overview
- Asking the Assistant to Do Things
- See where this fits in the bigger picture → Start Here: What Plenix Is and How It Fits Together
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