Industry Benchmarks
Compare current-month consented ticket and endpoint metrics with an eligible peer cohort.
Industry Benchmarks is available on Enterprise and is opt-in. An administrator or manager chooses the supported data scopes.
- Ticketing enables average resolution time and first-response time, calculated in hours from ticket creation for tickets resolved/responded to this month.
- Ticketing plus fleet enables tickets created this month per registered agent endpoint.
Metrics refresh from the current tenant database when you view the page. There is no background contribution scheduler in this release. A metric without observations is shown as unavailable, not as a zero response time.
Peer comparisons
Your own current-month value remains visible. Peer percentiles appear only when at least eight current consenting tenants have contributed the same metric for the same month. This is a general cohort; it is not currently separated by size or sector.
Withdraw consent
Choose Revoke consent and purge my data. Your contributions are deleted and comparisons exclude revoked tenants immediately, including when the cohort drops from eight to seven. Narrowing a consent scope also excludes contributions outside that scope. Pricing-band sharing is not offered because it has no implemented collector.
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