Printer Monitoring

Setting Up Printer Monitoring

Install the agent, claim discovered printers, read fleet usage, and see how cost-per-print billing turns into a monthly invoice automatically.

Add a Printer

Register a network printer for toner and page-count monitoring.

Monitor Toner Levels

View current toner levels and set low-toner alert thresholds.

Toner Allocation Queue

What happens when shared toner stock can't cover every printer that needs it.

View Page Counts

See total and colour page counts for any monitored printer.

Billing a Customer for Lost or Damaged Toner

How to charge a customer when they lose or damage their own toner cartridge, instead of using shared warranty/inventory stock.

Fleet Overview

Get a consolidated view of all printers across every customer site.

Toner Suppliers and SKUs

How toner is ordered from a supplier when you have none in stock, how the cartridge is chosen, and how to get suppliers set up.

How Printer Pages Are Counted and Billed (Mono, Colour and Accent Colour)

Pages are counted only from the moment a printer is claimed. HP accent-colour pages are tracked separately and you choose how they are billed.

Printer Engineer Controls: Web Admin, Spooler and Print Queues

Open a printer's own web admin page through the Network Devices gateway, and restart the spooler, clear queues or print a test page on the customer's PCs.

Sending Managed Print Invoices Automatically

Managed print invoices are emailed to the customer as soon as they are raised. Choose who receives them, switch sending on or off, and decide who in your team is told what was sent and what was not.