Add a Printer

Claiming a discovered printer

This is the normal route. An agent on the printers' network finds them over SNMP and lists them for you.

1. Go to Monitoring → Printers and open the Discovered tab.
2. Find the printer — entries show manufacturer, model, serial and IP.
3. Click Claim, set the name and the CRM company it belongs to, and confirm.

It moves to the Managed tab and begins collecting toner and page-count data.

If nothing is listed, no agent is reporting from that network. Install one from RMM → Fleet View → Generate Installer.

Adding one manually

For a printer that cannot be discovered — SNMP turned off, or on another subnet:

1. Go to Monitoring → Printers and click Add Printer.
2. Name is the only required field.
3. Optionally add Manufacturer, Model, Serial Number, IP Address, MAC Address and Location.
4. Click Add Printer.

A manually added printer keeps its record and history, but without a reachable agent it reports no live toner or page counts.

Where to go next

• Understand the whole module → Set Up Printer Monitoring — Complete Guide
• Next in this module → Monitor Toner Levels
• View Page Counts
• Fleet Overview
• See where this fits in the bigger picture → How a Device Problem Becomes a Fix