Raise a Ticket
Open a new support ticket from the service desk.
Raising a Ticket
- Go to Service Desk → New Ticket.
- Select the requester (customer or internal user).
- Enter a short subject and a detailed description of the issue.
- Choose the priority (Low / Medium / High / Critical) and category.
- Click Submit — the ticket is created and the requester receives a confirmation email.
Where to go next
- Understand the whole module → How Service Desk & Ticketing Works
- Next in this module → Assign and Prioritise Tickets
- Configure SLA Policies
- Use the Knowledge Base
- See where this fits in the bigger picture → How a Request Becomes a Resolved, Billed Ticket
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