Using Team Messages

Team Messages is where your team talks in real time: one-to-one, in small groups, or in channels for a team or topic. It's also home to your calls and meetings.

Plan: Team Comms (messages, channels, calls, meetings and guest links) is part of the Enterprise plan. On other plans the Team Messages page shows that the feature is not available.

Open it from Team Messages in the sidebar or the app strip in the header. The unread badge counts messages and @mentions you haven't seen.

How the list is organised

The left-hand list has sections:

• Pinned — conversations you've pinned to the top
• Meetings — scheduled and past meetings
• Channels — conversations for a team or topic
• Group chats — small named groups
• Direct messages — one-to-one chats
• Archived — conversations that are no longer active

Use the search box at the top to filter the list or search message history.

Starting a conversation

1. Click New at the top, or + next to Direct messages, Group chats or Channels.
2. Pick the people. For a group or channel, give it a name.
3. For a channel, choose Public (anyone in your company can find and join it) or Private (invite only). In an announcement channel only owners and admins can post; everyone else can reply in threads.

Owners and admins of a group or channel can rename it, set a topic, pick a colour and icon, add or remove people, change member roles and archive it.

Writing messages

• Press Enter to send and Shift+Enter for a new line.
• Type @ to mention someone in the conversation. They get a notification even if they aren't looking at it.
• Use Attach files to share files you've uploaded yourself.
• Use the Emoji picker (with search and skin tones), GIF search, or Make a meme.
• Hover over a message to React, Reply in thread, pin it, or edit and delete your own messages.

Read receipts show who has seen a message. Presence dots show whether someone is available, busy, on do-not-disturb or away.

Details panel

Click Details, members and files in the conversation header to see:

• the members
• pinned messages
• shared files
• Notifications for that conversation: Everything, @Mentions or Nothing, plus Mute and Pin to sidebar

Scheduling messages

Write a message, then click the clock next to Send instead of sending it straight away. Pick In 1 hour, In 3 hours, Tomorrow at 9:00, Monday at 9:00, or choose your own date and time.

Your scheduled messages are listed under Later → Scheduled (the bookmark button at the top of Team Messages). From there you can:

• change the text or the time (it must be at least a minute ahead)
• Send now
• cancel it

If a scheduled message can't be sent — for example because you've left the channel — you get a notification, and the message stays in the list with the reason so you can fix it.

Polls

Click Create a poll in the message box, or type /poll Question | Option 1 | Option 2.

• Give the poll up to 10 options.
• Tick Allow more than one choice to let people pick several options.
• Tick Anonymous so nobody, including you, can see who voted for what. Totals are still shown.

People see the results once they have voted. You can change your vote while the poll is open. The person who created the poll (or a channel owner or admin) can Close poll to stop voting, and Reopen poll later.

Later: saved messages and reminders

Hover over any message and click Save for later, or open the More menu and choose Remind me about this (in 20 minutes, in 1 hour, in 3 hours, tomorrow at 9:00 or Monday at 9:00).

Click the bookmark button at the top of Team Messages to open Later. It has three tabs:

• In progress — saved messages and reminders you haven't finished. Click one to jump to the message.
• Scheduled — your scheduled messages (see above).
• Completed — items you've marked Done. You can reopen them.

When a reminder is due you get a notification, and the bookmark button turns red with a count of due items. You can also set a reminder that isn't tied to a message: type /remind tomorrow at 9am call the supplier.

Your status

Click your name at the bottom of the list and choose Set a status….

• Pick an emoji and type a short status, such as "🌴 On holiday until Monday", or use a suggestion (In a meeting, Commuting, Out sick, On holiday, Working remotely, Focusing).
• Choose when it clears: never, after 30 minutes to 4 hours, at the end of today, tomorrow at 9:00 or Monday at 9:00.

Your status shows next to your name in direct messages and in the conversation header, so people know before they message you.

Pausing notifications

Click your name and choose Pause notifications, or use the pause buttons in Set a status…: 30 minutes, 1 hour, 2 hours, until tomorrow at 9:00 or until Monday at 9:00. You can also type /dnd 2h.

While notifications are paused, messages and reminders still arrive and still appear in the notification bell — you just don't get pop-ups or sounds. Choose Resume now (or type /dnd off) to turn them back on early. Pausing ends by itself at the time you chose.

Slash commands

Type / at the start of a message to see the commands. Use the arrow keys and Tab or Enter to pick one.

Command	What it does
/remind when what	Set yourself a reminder, e.g. /remind friday 3pm send the quote
/poll question | option | option	Start a poll in this conversation
/status emoji text	Set your status, e.g. /status 🏠 Working from home
/dnd how long	Pause notifications, e.g. /dnd 30m, /dnd 2h. /dnd off turns them back on
/away and /back	Show yourself as away, or available again
/later	Open your saved messages and reminders
/call and /video	Start a voice or video call in this conversation
/meet	Start a video meeting and invite people
/topic text	Set the topic of this channel or group
/invite @name	Add people to this channel or group
/leave	Leave this channel or group
/mute and /unmute	Mute or unmute this conversation
/search words	Search your messages
/shrug message	Add ¯\_(ツ)_/¯ to the end of your message

When you use /remind, you can write the time in everyday words: "in 20 minutes", "tomorrow at 9am", "monday 9:30", "friday 3pm" or just "15:30".

Live captions

Live captions write down what people say during a call or meeting, as they speak.

• Turning them on. A host turns captions on for everyone from the Host controls menu (Turn on live captions for everyone), or by clicking the CC button. Everyone in the call is told when captions are turned on or off.
• Hiding them. Once captions are on, the CC button hides or shows them on your own screen only.
• Your language. Open the Transcript panel and choose the language you speak. Plenix remembers it on this device.
• When you are muted nothing you say is captioned.
• Browsers. Captions are made by your own browser. Chrome and Edge support it. If your browser cannot, you still see everyone else's captions, and the Transcript panel tells you that others will not see captions for you.

Privacy. Only the words are shared with the call, never your audio. Some browsers use their maker's speech service to turn speech into text; the Transcript panel says when yours does.

Transcripts

The Transcript button (page icon) in the call header opens everything said while captions were on, with names and times. Click the download button to save it as a text file.

• In a meeting, the transcript is saved with the meeting and the AI summary uses it. Open the meeting and go to Transcript & whiteboards to read, download or (hosts only) delete it.
• In an ordinary call, the transcript is not kept after the call ends. Download it first if you need it.

Whiteboard

Click the Whiteboard button in the call toolbar to open a board everyone in the call can draw on.

• Tools: pen, highlighter, line, arrow, box, circle and text, in several colours and sizes.
• Eraser removes a mark; Undo removes your own last mark.
• Download saves the board as an image.
• Clear (hosts) wipes the board for everyone in your room, after you confirm.
• A dot on the Whiteboard button means someone drew while you were looking at the video.

In a meeting, the boards are saved when the call ends and appear under Transcript & whiteboards on the meeting page.

Breakout rooms

Breakout rooms split a meeting into smaller groups, for example for workshops or training.

1. As a host, open the Host controls menu and choose Breakout rooms…, or click the door icon in the call header.
2. Choose how many rooms (up to 8) and name them.
3. Pick a room for each person, or click Spread evenly. Anyone you do not place stays in the main room.
4. Tick Let people choose their own room if people may move themselves.
5. Click Open rooms (the button shows how many).

While rooms are open:

• Everyone sees which room they are in at the top of the call. Each room has its own chat, captions and whiteboard.
• The host can join any room, move people, and send a message to every room.
• Anyone in a room can click Ask the host for help. The host sees the request with a button to join that room.
• The host can close the rooms now, In 30s or In 60s. Everyone sees a countdown and then returns to the main room.

Huddles

A huddle is a quick audio call in a channel that people can drop into and out of.

• Click Huddle in the channel header to start one, or Join huddle if one is running.
• The channel list shows a headphones icon and how many people are in the huddle.
• Inside the channel, a bar shows who is in it with buttons to join with audio or video.
• A huddle ends when the last person leaves.

Calls, meetings and huddles hold up to 8 people.

Pop out

Click Pop out into its own window to open Team Messages as a separate window you can keep beside your work. Calls continue while you move around Plenix.

Your existing history

When Team Messages was rebuilt in September 2026, existing direct messages, channels and channel messages were carried over. Nothing was lost.

Where to go next

• Using Team Messages
• Voice and Video Calls
• Meetings and Guest Links
• Live Chat — chatting with website visitors is a separate feature