Set Up the Customer Portal
Enable and configure the self-service portal for end users.
Setting Up the Customer Portal
- Go to Settings → Service Desk → Customer Portal.
- Toggle the portal Enabled and choose a subdomain slug.
- Upload your company logo and set the brand colour.
- Choose which modules customers can access (tickets, KB, asset status).
- Click Save and share the portal URL with your customers.
Where to go next
- Understand the whole module → How Service Desk & Ticketing Works
- Next in this module → Using Internal Team Messaging
- How a Request Becomes a Resolved, Billed Ticket
- Raise a Ticket
- See where this fits in the bigger picture → How a Request Becomes a Resolved, Billed Ticket
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