Set Up Email — Turn Emails into Tickets

Plenix can poll a mailbox over IMAP, turn incoming email into tickets, and send replies back out over SMTP from your own address.

Add a mailbox

1. Go to Settings → Mailboxes → Add Mailbox.
2. Enter the mailbox email address and a display name.
3. IMAP (incoming): host, port (usually 993), username, and password/app-password.
4. SMTP (outgoing): host, port (usually 587), username, and password.
5. Save. Plenix tests the connection and begins polling.

What happens next

• New emails to that mailbox create tickets automatically (or append to an existing ticket when the subject matches).
• Replies you send from the ticket go out over SMTP from that mailbox, so the customer sees your address.
• Attachments come across onto the ticket.

Tips

• Use an app password if your provider requires one for IMAP/SMTP.
• Keep one mailbox per support queue (e.g. support@, billing@) to route tickets cleanly.

Where to go next

• Understand the whole module → Integrations Overview — What You Can Connect
• Next in this module → Accept Online Payments (Stripe, GoCardless, PayPal, BACS)
• Set Up Single Sign-On (SAML 2.0 / OIDC)
• Use the REST API, Webhooks & API Keys
• See where this fits in the bigger picture → Start Here: What Plenix Is and How It Fits Together