Remote Management (RMM)

How Remote Management (RMM) Works

Scripts, patch management, automation policies, RDP sessions, and how RMM connects to monitoring, tickets, and AI autonomy.

Install the Plenix Gateway Agent

The Gateway agent is the bridge between your on-premises networks and Plenix cloud monitoring. Install it before adding devices or printers.

How to Remote Control a Managed Device

Start a secure remote session to any Windows, macOS, or Linux device — screen share, transfer files, and open a terminal, with every action logged.

Remote Sessions: View Modes, Panning and Multiple Monitors

Use Fit, Fill, Stretch and 1:1 to size the remote screen, Match My Screen to make a big remote monitor readable, pan by moving the pointer to an edge, switch monitors with one click, and keep the picture when Remote Desktop is minimised.

Jobs

See everything RMM is doing, has done and will do, and build jobs that run on many devices at once or on a schedule.

Scripts, Policies and Automation

Run scripts on demand or on a schedule, and use 38 triggers and 139 ready-made automations to act when something happens on a device.

Patch Management

Keep Windows and every application up to date across all your devices — in bulk, on a schedule or automatically.

Monitoring Policies

Decide what Plenix watches on each kind of device, when it raises an alert, and what it does about it.

Agent Updates and Self-Repair

How the Plenix agent updates itself, what it does when an update goes wrong, and how to bring back a device whose agent has stopped.

How to Install the Agent on Many Machines with One Installer

Generate one agent installer and run the same file on every machine. Each machine enrols by itself and appears as its own device.

Remote Sessions: Seeing Which Machine and User You Are On

WebRTC and VNC sessions show the computer name and the signed-in account in the toolbar and the browser tab. Also covers laptops with the lid closed, Ctrl+Alt+Del and what to do if VNC is slow to start.

Components

Reusable installs and fixes you can run on one device, a group or a whole client, by hand or automatically.

Groups and Filters

Organise devices into groups you choose by hand and filters that keep themselves up to date.

RMM Reports

One report for the health of your whole fleet, with every figure opening the devices behind it.