How to Remote Control a Managed Device

Prerequisites

• The device has the Plenix agent installed and shows online in Monitoring → Devices
• Your role has the Remote Control permission

Step 1 — Open the device

1. Go to Monitoring → Devices (or RMM)
2. Click the device you want to connect to
3. The device detail page shows live telemetry and a Remote Control action

Step 2 — Start the session

1. Click Remote Control
2. Plenix negotiates a secure, end-to-end encrypted session to the agent — no VPN required
3. The remote screen appears once the session is established

Step 3 — Work on the device

During a session you can:

Action	How
Control the screen	Click and type directly on the remote desktop (Windows)
Transfer files	Drag a file into the session window, or use the file browser
Open a terminal	Switch to the Terminal tab for a live shell (PowerShell / Bash)
Run a script	Launch a saved script from the library against this device

Multiple monitors & full screen

If the remote device has more than one monitor, a monitor picker appears in the session toolbar — switch between them without ending the session. Whichever monitor you select is the one captured and streamed.

Click the full screen icon to expand the session to fill your browser window. The toolbar (disconnect, monitor picker, terminal, file transfer) now overlays on top of the remote screen instead of squeezing it into a smaller canvas, so you get the device's true full resolution while still keeping every control one click away.

Step 4 — End the session

Click Disconnect. The session closes immediately and the connection is torn down.

Auditing

Every remote session is recorded in the audit trail — who connected, to which device, when it started and ended. Find it under Settings → Audit Trail or on the device's activity timeline.

Common issues

Problem	Fix
Remote Control button greyed out	Device is offline, or your role lacks the permission
Screen share unavailable on macOS/Linux	Screen capture is Windows-first today; terminal and file transfer work on all platforms
Session won't establish	Check the agent is a recent version (Monitoring → Devices shows agent version)
Wrong or stale monitor showing after reconnecting	Reconnect the session — this closes out any leftover monitor state from the previous session

Where to go next

• Understand the whole module → How Remote Management (RMM) Works
• Next in this module → How to Use RMM Scripts, Policies & Auto-Remediation
• Install the Plenix Gateway Agent
• See where this fits in the bigger picture → How a Device Problem Becomes a Fix